Terms of service

Last updated: 6 October 2026

1. About Sheila’s Art Diary

Sheila’s Art Diary is operated by Sheila Paren-R., based in Estonia.

Email: sheila.art.diary@gmail.com

We offer original paintings, art prints, and greeting cards through our online store.

These terms apply to purchases from Sheila’s Art Diary. Please read them alongside our Shipping Policy, Refund & Return Policy, and Privacy Policy. Nothing in these terms limits your statutory consumer rights.

2. Our artwork and products

Original paintings are unique, one-of-a-kind works. They are shipped directly from Estonia and supplied with a certificate of authenticity.

Art prints and greeting cards are made to order and fulfilled through our printing partner. Product pages describe the available sizes, materials, and regional editions. Please choose the edition intended for your delivery region.

For art prints, the listed dimensions refer to the complete paper size, including any white border, unless the product description states otherwise.

We make reasonable efforts to show our artwork accurately. Colours may vary slightly between screens and the physical artwork or printed product. This does not affect your rights if an item is faulty or materially different from its description.

3. Prices and payment

The price and currency applicable to your purchase are displayed in the store. Shipping charges and any taxes collected at checkout are shown before you submit your order.

Customs duties, import taxes, and handling fees may apply to international deliveries, as explained in our Shipping Policy. Where these charges are not collected at checkout, you may be responsible for paying them to the relevant authority or carrier.

Payment must be completed using one of the payment methods offered at checkout.

4. Orders and availability

Please check your selected product, size, regional edition, email address, and delivery details before placing an order.

Original paintings are available only while unsold. Sold paintings may remain visible as part of our artwork portfolio, but they are not available to purchase.

If an availability issue or significant pricing or listing error affects your order, we will contact you to explain the available options. We will not increase the amount charged without your agreement. If we cannot fulfill your order and it is cancelled, any payment collected for the cancelled items will be refunded.

5. Production and shipping

Original paintings are packed and dispatched from Estonia. Art prints and greeting cards are produced and shipped through our printing partner, which has regional fulfillment hubs.

Products in the same order may arrive separately when they are fulfilled from different locations.

Please refer to our Shipping Policy for production estimates, delivery estimates, shipping charges, and customs information. Unless expressly agreed otherwise, delivery estimates are not guaranteed arrival dates. They do not limit your statutory delivery rights.

If your order is delayed, lost, or arrives damaged, contact sheila.art.diary@gmail.com so we can investigate and arrange an appropriate resolution.

6. Delivery addresses and order changes

Please provide an accurate and complete delivery address.

If you notice an address error or wish to request a change, contact us as soon as possible. We will try to help, but changes may not be possible once production or dispatch has begun. This does not limit any applicable legal cancellation rights.

Where permitted by law, additional replacement or redelivery costs resulting from an incorrect or incomplete address supplied by you may be your responsibility. We will explain any proposed additional charge before asking you to pay it.

7. Cancellations and returns

Our Refund & Return Policy explains how to request a cancellation, return, or refund.

Where applicable, EU consumers generally have 14 days from receipt of goods to notify us that they wish to withdraw from a purchase, subject to legally permitted exceptions. Where a right of withdrawal applies, goods generally must be returned within 14 days after notifying us.

A product being printed or made to order does not, by itself, exclude the right of withdrawal. Exceptions for goods made to a customer’s specifications or clearly personalised apply only where the legal requirements are met.

For eligible change-of-mind returns, you are responsible for the direct return shipping costs where we have informed you of this before purchase. We may reduce a refund for loss in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics, and functioning.

Nothing in these terms or our Refund & Return Policy limits your statutory rights.

8. Damaged, defective, or incorrect items

Please inspect your order after delivery and contact sheila.art.diary@gmail.com promptly if it is damaged, defective, or incorrect. Photos of the item, packaging, and issue will help us investigate. Reporting promptly helps us resolve the issue but does not replace or shorten your statutory rights.

For art prints and greeting cards, we may arrange a replacement or reprint at no cost to you. For original paintings, which cannot be replaced with an identical work, we will discuss an appropriate resolution, which may include a refund.

Any resolution will respect your rights under applicable consumer law. You will not be required to pay costs that the seller is legally responsible for when resolving faulty or incorrectly supplied goods.

9. Refunds

Approved refunds will normally be issued to the original payment method, unless otherwise agreed without additional cost to you.

Refunds subject to statutory cancellation rights will be issued within the applicable legal timeframe, subject to any permitted withholding while awaiting returned goods or proof of return.

Once a refund has been issued, your bank or payment provider may take additional time to display it in your account. Please contact us if you need help checking its status.

10. Artwork copyright

Purchasing an original painting, art print, or greeting card gives you ownership of the physical item. It does not transfer copyright, reproduction rights, or commercial licensing rights in the artwork.

Unless you have written permission from the copyright holder, you may not reproduce the artwork for sale, create merchandise using it, or otherwise commercially exploit it. This does not restrict uses permitted by applicable law.

For reproduction or inquiries, contact sheila.art.diary@gmail.com.

11. Personal information

We handle personal information as described in our Privacy Policy.

Information needed to process payments, produce and deliver orders, and provide customer support may be shared with relevant service providers, including our printing partner, payment providers, and delivery services, as explained in that policy.

12. Responsibility

We are responsible for fulfilling our obligations under applicable law and for supplying products that conform to the contract.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, or removes any mandatory consumer protection.

13. Changes to these terms

We may update these terms from time to time. The latest revision date will appear at the top of this page.

The version in effect when you place your order will apply to that order, unless a change is required by law.

14. Contact

For questions about these terms, our artwork, or your order, contact:

Sheila’s Art Diary
Seller: Sheila Paren-R.
Email: sheila.art.diary@gmail.com