FAQ
Why are your prints made on demand?
All art prints and greeting cards in Sheila's Art Diary are produced through print-on-demand (POD) — meaning each piece is printed and fulfilled only when you place your order. Here's why this works better for you:
- Lower shipping costs Your order is printed and shipped from a facility closest to you, reducing the distance it travels and keeping shipping fees down.
- No import taxes — in most cases Because your order is fulfilled through a global network of local production hubs, it often ships without crossing international borders — meaning no customs duties or import taxes in many cases. However, if no local hub is available, your order may be routed to the nearest regional hub in another country, which could result in import charges. These are outside our control and would be the responsibility of the recipient.
- Faster delivery — where possible We partner with a global network of print-on-demand production hubs to get your order to you as quickly as possible. When a hub is available near you, production happens close to home — reducing shipping distance and wait time. For orders in regions without a nearby production hub, fulfillment may occur at an alternative location, which can affect estimated delivery times.
This approach also means less waste and a smaller environmental footprint — each print is made with purpose, just for you.
Why are your prints sold unframed?
We sell our prints unframed to keep costs fair and shipping affordable for you. Framed prints require bulky packaging that significantly increases shipping costs — and the frames themselves add a considerable amount to the product price too.
Our prints come in standard sizes, so you can choose a ready-made frame locally or online, or visit a framing shop for advice and custom options. This gives you the freedom to find a frame that suits your artwork, space, and personal style.
Are original paintings available as prints too?
Many of my original paintings are also available as art prints or greeting cards. Each original is a one-of-a-kind piece — once sold, it's gone. If you love a painting but the original is sold out, check if a print version is listed or reach out and I'll let you know what's available.
How long does delivery take?
Art prints and greeting cards are typically dispatched within 3–5 business days. Original paintings require individual preparation and may take up to 7 business days to dispatch. Delivery times from dispatch are 3–5 business days within Estonia & the EU, and 5–21 business days for international orders. Once shipped, you'll receive a confirmation email with tracking information where available.
Will I be charged customs or import taxes?
For art prints and greeting cards, orders are fulfilled locally or regionally through our printing service partner, so most customers avoid customs fees and import taxes. For original paintings and international orders outside the EU, customs duties and import taxes may apply and are the responsibility of the buyer.
What happens if my package is lost, delayed, or missing?
Once your order has been handed over to the shipping carrier, delivery is the responsibility of the shipping company. If your package is taking longer than expected, we recommend checking your tracking information first and contacting your local post office or shipping hub, as parcels are sometimes held there awaiting collection. If your parcel still appears lost or has not arrived within a reasonable time frame, please contact us at sheila.art.diary@gmail.com and we will raise an investigation on your behalf and keep you updated on the outcome. Please note that we are not liable for delays or losses caused by the shipping company, but we will always do our best to resolve the issue for you.
Can I return an art print or greeting card?
Please see our Refund & Return Policy for details.
What is the return policy for original paintings?
Please contact us within 14 days of receiving your original painting to request a return. Return the artwork in its original condition and securely packaged, preferably using the original packaging. Return shipping costs for change-of-mind returns are the buyer’s responsibility.
Once received, we’ll inspect the painting before issuing your refund. The refund amount depends on its condition and may be reduced if handling beyond what is necessary to inspect it has reduced its value. Refunds are issued to your original payment method and may take up to 10 business days to appear in your account, with additional time sometimes needed by your bank or card provider.