Refund policy
Refund & Return Policy
Most products in Sheila’s Art Diary are made to order through our printing partner. We do not offer change-of-mind returns or exchanges for art prints and greeting cards, subject to the EU cancellation rights explained below. Please review the product size, dimensions and all details carefully before placing your order. Size guides are available on each product page.
Damaged or defective items
Please inspect your order upon receiving it and contact us immediately at sheila.art.diary@gmail.com if your item is defective, damaged, or incorrect. Please include photos of the issue when contacting us. For print-on-demand items (art prints and greeting cards), we will arrange a reprint at no cost to you, subject to your rights under applicable consumer law. For original paintings, which cannot be replaced with an identical work, we will evaluate the issue and arrange an appropriate resolution.
Original paintings
Original artworks are unique, one-of-a-kind pieces. If you wish to return an original artwork, please contact us within 14 days of receiving your order. Please handle the painting carefully during unpacking, inspection, and repacking to avoid damage. Return the artwork in its original condition and securely packaged, preferably using the original packaging. For change-of-mind returns, return shipping costs are the responsibility of the buyer. Once we receive the returned artwork, we will inspect its condition before processing your refund. If damage caused by handling beyond what is necessary to inspect the painting has reduced its value, we may reduce the refund accordingly. We will issue your refund promptly to your original payment method. After the refund is issued, it may take up to 10 business days to appear in your account. In some cases, it may take longer depending on your bank or card provider.
European Union 14-day cooling off period
If your order is shipped into the European Union, you have the right to cancel within 14 days of receiving your goods, for any reason. Contact us at sheila.art.diary@gmail.com to initiate a cancellation.
Delivery address
Please check your delivery address carefully before placing your order. If delivery fails or your order is delivered to the wrong location because the address you provided was incorrect or incomplete, we do not offer a free replacement. Any replacement or redelivery costs will be your responsibility.
If you notice an address error, contact sheila.art.diary@gmail.com as soon as possible. We will try to update it, but changes cannot be guaranteed once fulfilment has begun.
Refunds
If your order contains both original paintings and print-on-demand items (art prints or greeting cards), please note that each product type is subject to its own return and refund terms as described above.
Refund eligibility depends on the product and the circumstances, as explained above. Approved refunds are issued to your original payment method. Once issued, it may take up to 10 business days to appear in your account, with additional time sometimes needed by your bank or card provider.